Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Catterick | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Catterick is a GPhC registered online pharmacy weight loss clinic serving patients in Catterick and the surrounding areas. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

When you use our services, we may collect the following types of personal and medical information:

Personal details: Full name, date of birth, address, phone number, and email address
Health information: Medical history, current medications, BMI, weight loss goals, and consultation responses
Payment details: Billing information processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

We collect this data when you register an account, complete a consultation form, place an order, or contact us directly.

2. How We Use Your Data

Your data is used solely for legitimate purposes related to the provision of pharmacy services:

To assess your suitability for weight loss treatments through pharmacist consultation
To dispense and deliver approved medications, with delivery typically completed within 1 working day of pharmacist approval
To maintain accurate patient records as required by GPhC standards
To communicate with you regarding your orders, prescriptions, or consultations
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our website and services based on anonymised usage data

We process your health data under Article 9 of the UK GDPR, specifically for the purposes of preventive medicine and the provision of healthcare treatment.

3. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function, including secure login and checkout
Analytical cookies: Help us understand website traffic and user behaviour using anonymised data
Functional cookies: Remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

4. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare providers: With prescribers or other clinicians involved in your care where necessary
Delivery partners: Your name and delivery address are shared with our courier service solely for order fulfilment
Payment processors: Secure third-party payment providers handle billing transactions; they do not retain your full payment details
Regulatory bodies: We may disclose information to the GPhC, MHRA, or other authorities if legally required to do so
IT service providers: Trusted suppliers who help us operate our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of eight years from the date of last treatment, in line with NHS and GPhC guidelines. After this period, your data is securely deleted or anonymised. Financial records are kept for six years in accordance with HMRC requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal and medical data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to ensure ongoing security.

7. Contact Us

If you have any questions about this privacy policy, wish to access the data we hold about you, request a correction or deletion, or raise a concern about how we handle your information, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has not been handled appropriately.